tkbaj Privacy Policy

Data We Collect

tkbaj collects personal data that is necessary to operate a safe, compliant, and functional online casino and sports betting service for players based in Bangladesh. We collect data through three primary channels: information you provide directly during registration and ongoing account use, data generated automatically through your interaction with the platform, and information received from trusted third-party partners.

Information You Provide Directly: When you register a tkbaj account, you submit your full legal name, date of birth, email address, mobile phone number (Bangladesh format), and residential address. During Know Your Customer (KYC) verification — which is required before your first withdrawal — you may be asked to submit a copy of your National Identity Card (NID), passport, or other government-issued identification document, along with a recent proof-of-address document. If you contact our support team, we retain records of that correspondence.

Payment Information: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, tkbaj collects the necessary transaction identifiers to process and reconcile your payment. We do not store full card numbers or mobile banking PINs on our servers — payment credentials are handled by our certified payment processing partners.

Automatically Collected Data: When you browse or interact with the tkbaj platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, referring URL, pages visited, time spent on each page, betting and gaming activity logs, session timestamps, and in-platform actions such as bets placed, games launched, and promotions claimed.

How We Use Your Data

tkbaj processes your personal data only for specified, lawful purposes. We do not sell your personal data to third parties for marketing purposes, and we do not use your data to build advertising profiles for external platforms. The following sets out the primary purposes for which tkbaj uses personal data collected from Bangladesh players:

1. Account Management: To create, maintain, and manage your tkbaj player account, including processing deposits, processing withdrawal requests, applying bonuses, and maintaining a record of your betting and gaming activity.
2. Identity Verification (KYC): To verify your identity and confirm that you are at least 18 years of age before permitting withdrawals, consistent with responsible gaming obligations and anti-money laundering best practices.
3. Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners, and to reconcile transaction records for accounting and fraud prevention purposes.
4. Customer Support: To respond to your queries, resolve account issues, process complaints, and maintain records of our support interactions for quality assurance and dispute resolution.
5. Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bot usage, collusion, bonus abuse, and other platform integrity threats. This includes automated monitoring of betting patterns and IP address behaviour.
6. Responsible Gaming: To monitor your gaming behaviour for indicators of problem gambling, enforce self-exclusion requests, apply deposit limits or cooling-off periods you have requested, and provide appropriate safeguarding interventions where warranted.
7. Legal & Regulatory Compliance: To fulfil any legal obligations applicable to tkbaj, including responding to lawful requests from competent authorities and maintaining financial transaction records for the required retention periods.
8. Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with tkbaj, improve existing features, develop new products, and optimise the platform experience for Bangladesh users.
9. Communications: To send you service-related communications such as account verification emails, transaction confirmations, security alerts, and (where you have opted in) promotional offers relevant to your gaming interests.

Data Sharing & Disclosure

tkbaj does not share your personal data with third parties except in the specific circumstances described below. All third-party partners who receive personal data from tkbaj are contractually bound to process that data only for the stated purpose, to maintain appropriate security standards, and not to use your data for their own unrelated commercial purposes.

• Payment Processing Partners: We share the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processing networks (Visa, Mastercard) to facilitate deposits and withdrawals. These partners are subject to their own privacy and security policies.
• Identity Verification Providers: To fulfil KYC obligations, we may engage third-party identity verification services to cross-reference NID data, facial recognition, and document authenticity checks. These providers operate under strict data processing agreements.
• Game Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session-level data (player ID, stake amounts, game outcomes) to operate their games and maintain their own RNG audit trails. They do not receive your full identity or payment details.
• Analytics & Security Tools: tkbaj uses server-side analytics and security monitoring tools to detect fraud, bot activity, and platform anomalies. These tools may process IP addresses and device fingerprints on our behalf.
• Legal & Regulatory Authorities: We will disclose personal data if required to do so by law, court order, or competent regulatory authority, or where tkbaj believes in good faith that such disclosure is necessary to protect the safety of any person, prevent fraud, or enforce our Terms & Conditions.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the tkbaj business, player data may be transferred as part of that transaction. We will notify affected users via email and update this Policy accordingly before any such transfer takes effect.

Cookies & Tracking

tkbaj uses cookies and similar tracking technologies to operate core platform functions, maintain your session while logged in, remember your preferences, and analyse aggregate usage patterns to improve our service. This section explains the types of cookies used, their purpose, and how you can manage them.

A cookie is a small text file stored on your device by your web browser when you visit tkbaj.net. Cookies allow the platform to recognise your device on subsequent visits, maintain your login session securely, and restore your preferred settings. Cookies set by tkbaj.net itself are called "first-party cookies". Some cookies may be set by our trusted third-party service partners (such as analytics or game providers) and are called "third-party cookies".

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent core platform functions — including login, game loading, and payment processing — from working correctly. Disabling optional analytics or functional cookies will not affect your ability to play or transact on tkbaj but may result in a less personalised experience.

Data Security

The security of your personal data is a core operational priority at tkbaj. We implement a layered technical and organisational security framework to protect your data from unauthorised access, accidental loss, destruction, alteration, or unlawful disclosure. Below is an overview of the primary security measures in place.

Despite our best efforts, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your personal data, tkbaj will notify affected users via their registered email address as promptly as reasonably possible, and will take all necessary remediation steps to contain and resolve the breach. We will cooperate fully with any competent authority investigating such an incident.

You are also responsible for maintaining the security of your own account. You should choose a strong, unique password for your tkbaj account, never share your login credentials with anyone, and report any suspected unauthorised access immediately to [email protected]. tkbaj staff will never ask you to share your password via any channel.

Data Retention

tkbaj retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention principles apply:

• Active Account Data: While your tkbaj account remains active, we retain all registration, KYC, transactional, and activity data to operate your account, provide support, and fulfil our legal obligations.
• Financial Transaction Records: Deposit, withdrawal, and betting records are retained for a minimum of five (5) years from the date of each transaction, consistent with standard financial record-keeping best practice for anti-money laundering compliance.
• KYC Documents: Identity verification documents (NID copies, passport scans, proof-of-address) are retained for a minimum of five (5) years after the closure of your account, or longer if required by applicable law or an ongoing investigation.
• Support Communications: Records of live chat and email interactions with our support team are retained for three (3) years from the date of the last interaction to support dispute resolution and quality assurance.
• Closed Account Data: When your account is closed — whether voluntarily or by tkbaj — we retain a minimal anonymised record of your account existence and closure reason for five (5) years, primarily to honour any self-exclusion commitments and prevent re-registration during a self-exclusion period.
• Marketing Preferences: If you have opted in to receive promotional communications, your marketing preference record is retained until you opt out, after which it is updated to "opted out" and retained for three (3) years as evidence of your preference.

Your Rights

As a tkbaj user, you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request — [Your Right]". We will respond within 30 calendar days of receiving your verified request.

1. Right of Access: You have the right to request a copy of all personal data tkbaj holds about you. We will provide this in a structured, readable format via email. Note that certain data may be redacted where its disclosure would compromise the security monitoring or fraud prevention systems of the platform.
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For account details such as your name, date of birth, or address, you may also update these directly within your account settings, subject to KYC re-verification where required.
3. Right to Erasure: You have the right to request deletion of your personal data where: (a) the data is no longer necessary for the purposes it was collected; (b) you withdraw consent and no other legal basis for processing exists; or (c) the data has been processed unlawfully. This right is subject to our legal retention obligations as described in Section 6.
4. Right to Restrict Processing: You may request that tkbaj restricts its processing of your data in certain circumstances — for example, while you contest the accuracy of your data or while a complaint is being investigated. During a restriction period, we will store your data but not actively process it beyond what is necessary to maintain your account in a restricted state.
5. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV), and to request that we transmit that data directly to another service provider where technically feasible.
6. Right to Object: You have the right to object to tkbaj processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your individual rights and freedoms override those interests. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds.
7. Right to Withdraw Consent: Where tkbaj processes your data on the basis of your consent (for example, for optional marketing communications), you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
8. Right Not to Be Subject to Automated Decisions: tkbaj uses automated systems to detect fraud and enforce responsible gaming limits. Where such automated processing produces a significant decision affecting your account — such as a suspension — you have the right to request human review of that decision by contacting our support team within 14 days of the decision being communicated to you.

Policy Updates

tkbaj reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, legal obligations, or applicable regulations. When material changes are made to this Policy, we will notify registered users by sending a notice to their registered email address at least 7 days before the changes take effect.

The effective date of the current version of this Policy is displayed prominently at the top of this page. We encourage all tkbaj users to review this Policy periodically to remain informed of how their personal data is being handled. The most current version of this Privacy Policy is always accessible at tkbaj.net/privacy-policy and supersedes all previous versions.

Your continued use of the tkbaj platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes made to this Policy, you should stop using the platform and may request voluntary account closure in accordance with our Terms & Conditions. Previous versions of this Policy are available upon written request to [email protected].

All questions, concerns, or complaints regarding this Privacy Policy or tkbaj's data practices should be directed to our support team in the first instance at [email protected] with the subject line "Privacy Policy Enquiry". We aim to respond to all privacy-related enquiries within 2 business hours during peak hours (Bangladesh Standard Time, UTC+6).